CUSTOMER PROCESS

You know what, we take it serious, Photography is not an easy business, it's a big time and money investment, and we believe that our customer deserve even more this is why we never stop learning.

Fo2Art Team follows a strict professional and creative process to ensure the best quality for our clients and the amount and value of our clients speaks about that.

Contact us and one of our team will dedicate all possible time and effort to take care of your moments until delivery and after. Read on to see how we work:

 

• Responding to communication and inquiry:

Email inquiries will be answered max in 24 hours also attached you will find a questionnaire to help you explore new ideas and options to fulfil your needs.

 

• Consultation session:

In this session you will have a dedicated specialist to digest your ideas and advise you on how professionally you can meet your expectations. During the session we can discuss the shoot details (if needed) model search, timings, food styling, make up selection, offering a “What to Wear Guide” for baby/family shoots and any necessary details required for the shoot day.

 

• Packages and contracts:

We have different packages in each type of service that will be clearly illustrated through our team. We can customize also for Fo2Art clients a specific package to satisfy their needs. All deals will be certified by a contract to be signed by both parties.

 

• Shooting day:

By sending appointment reminders, we emphasize quality of communications. The same photographer who helped you in the consultation session will meet you, or your team at least 15 minutes early at the appointed meeting point or venue for shoot.

 

• After the Shoot:

photographer will show you all the photos taken to agree on the best photos and to brainstorm with you if there are any special requests in the editing of the pictures and deadlines for the delivery.

 

If there are special requests in the editing of the picture and deadlines for the delivery contacting the client the next day makes them surer of their confidence in the business, especially with save the dates, or holiday cards, special design requests, approval and print times.

 

• After delivery of the photos:

Get feedback through survey. Offering vouchers and more services from Fo2Art with special discounts for our regular clients.

 

"Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most." – Tony Hsieh

Fo2Art road photography

Our diverse experience and expanding knowledge, helps us see through the clients’ eyes, to help you reach your objectives, market your products and present yourself visually to your potential clients, the right way.

 

Our advice is free, so feel free to drop in for a counselling session regarding your upcoming projects.

 

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We work worldwide and regularly in Middle East, North Africa, GCC Countries & EU.

 

Our studio is located at:

 

Al Qouz Industrial are 1st, First Al Khail road, Dubai, UAE

 

Commercial Photography Inquiries:

 

Tel: +971 (050) 1472894

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